CVS South Gloucestershire

Accessibility statement

This is the accessibility statement for CVS South Gloucestershire. It contains details on the accessibility of this website, issues that we have identified, what we will be doing to improve them, and what to do if you can’t access parts of the website.

Accessibility statement for CVS South Gloucestershire

This website is run by CVS South Gloucestershire. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)


We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • most older PDF documents aren’t fully accessible to screen reader software
  • live video streams don’t have captions

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you will need to contact us.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us in one of the following way:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

We will endeavour to meet people in offices that have audio induction loops, or if you contact us before your visit we will endeavour to arrange a British Sign Language (BSL) interpreter, text relays, or a translator or interpreter if English is not your first language.

Find out how to contact us

Technical information about this website’s accessibility

CVS South Gloucesrtshire is committed to making its website accessible and uses the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 to help guide it.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images as we migrate content from our old website to this new version of the website. When we publish new content, we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

We are currently migrating to this new website and are addressing accessibility issues as part of that. We will run an accessibility audit once the migration is complete and publish the results in this statement.

We’ve assessed the cost of addressing issues and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We are already migrating to this new website.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and other document attachments don’t meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and other document attachments are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as documents. By November 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix some of our policy documents.

Any new PDFs or document attachments we publish will meet accessibility standards.

Live video

Live video streams don’t have captions. This doesn’t meet WCAG 2.1 success criterion 1.2.4 (captions – live).

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations

How we tested this website

This website has not been tested. We will carry out an accessibility audit on this website when we have finished migrating all content.

We will be testing all of our content types, and several of our key user journeys.

We did not test the prior website platform as we are in the process of migrating content to our new platform, and addressing accessibility as part of that migration.

What we’re doing to improve accessibility

We will improve accessibility on this website as issues are reported to us, and will undertake a full audit of  within the next 12 months.

This statement was prepared on 14 July 2021.